In these Terms and Conditions, the following words shall have the following meanings:
Your use of our services constitutes your agreement to be bound by these Terms and Conditions.
Our Terms and Conditions may be updated at any time without notice.
Amendments will be posted to our website, and customers should check periodically for updates.
Customer / You: Any person who purchases services from Rural Property Solutions Mid Canterbury.
We / Us: Rural Property Solutions Mid Canterbury or any authorised contractor approved by Rural Property Solutions Mid Canterbury.
Services / Service: Any cleaning or property service requested by the client.
Terms and Conditions: This document and any additional written terms agreed by Us.
Cleaner / Cleaners: Any person performing services on our behalf.
Heavily Soiled: Dirt, grime, or build-up beyond what is normally expected in a standard residence.
Managing Agent: The property manager or agent responsible for the property.
Property: The site requiring cleaning or related services.
Cleaning Standards: The standard required by the Residential Tenancies Act 1986 or expectations of a managing agent or property owner.
Reasonable Endeavours: All practical steps and informed decisions made based on information available at the time.
These Terms and Conditions apply to all services we provide and override any contrary communication from the Customer.
3.1 Behaviour & Conduct
We do not tolerate harassment, intimidation, threats, or abusive behaviour (verbal, written, or physical) toward staff or contractors.
We reserve the right to terminate services immediately without refund.
Police will be contacted — no exceptions.
Customers must treat our staff respectfully.
3.2 Cleaning Limitations
Canterbury water is extremely harsh, and shower glass may not be fully restorable.
We are not responsible for marks, stains, or areas that do not come clean due to age, damage, or long-term build-up.
3.3 Ceiling Cleaning – Spot Cleaning Only
We will spot clean ceilings only, and only where safe access is available.
We do not offer full ceiling cleaning.
Reasons we do not clean ceilings fully:
Most ceilings are painted with matte or low-sheen finishes that are easily marked or permanently streaked.
Wet cleaning can cause paint damage, discolouration, or moisture absorption.
Full ceiling cleaning requires extended overhead work, increasing the risk of falls, strain injuries, and accidental damage.
3.4 Pest Treatment Limitations (new clause)
Insect activity may continue for several days after treatment as insects come into contact with the product.
Weather conditions, vegetation, property age, and neighbouring properties may affect results.
Full elimination cannot be guaranteed if the infestation source is outside the treated area, inaccessible, or located on a neighbouring property.
Ant treatments may be less effective if the nest is located off-site or too far for workers to return product to the colony.
We may subcontract work to trusted third-party companies or qualified tradespeople.
Subcontracting may include:
Working at heights or in confined spaces
Floor polishing, scrubbing, or resurfacing
Pest treatments, water blasting, or roof work
Electrical, plumbing, or maintenance tasks outside normal cleaning scope
Subcontractors operate under our direction and standards.
Quotes are estimates based on average property conditions and typical house sizes.
Carpet cleaning is priced at a sqm rate; moving furniture is charged hourly in addition to quoted pricing.
We are not commercial carpet cleaners and cannot guarantee stain or odour removal.
5.1 When Quotes May Change
Quotes may change if:
The property differs from the description provided.
The property is heavily soiled.
Specialised equipment or services are required.
Access or parking fees are incurred.
Customer requirements change after quoting.
Rubbish removal or additional work is required.
We reserve the right to decline cleaning of any area that presents a safety risk.
Items unable to be restored due to age, damage, or long-term grime are not covered by any guarantee.
Any price variations will be discussed prior to work commencing.
Failure to approve variations may void all or part of any satisfaction guarantee.
Customers must be contactable during the service.
Free parking close to the property must be provided.
Customers must provide access at the scheduled time.
Lack of access may result in a $100 per hour non-access fee and/or full charge of the quoted amount.
Cleaners require unobstructed access to all areas being serviced.
Electricity and running hot and cold water must be available.
Personal items and rubbish must be removed before cleaning; charges apply if we must remove them.
Customers must inform us if heavy furniture needs moving.
6.1 Heavy Furniture & Appliances (new clause)
We do not move heavy furniture, whiteware, or appliances unless agreed in writing prior to the service.
If customers request these items to be moved, they accept all associated risks, including damage to floors, walls, or the items themselves.
Additional charges may apply.
We are not liable for damage caused by moving heavy or fragile items.
6.2 Photos
Before and after photos may be taken for quality control, proof of work, training, and advertising.
Cancellations 5 days or more before the booking incur a $25 admin fee.
Cancellations within 5 days are charged 50% of the quoted price.
Cancellations within 24 hours are charged the full quoted price.
We may cancel or reschedule work if the property is unsafe, unsanitary, or not as described.
Same-day cancellations due to access or safety issues are charged in full.
Weather-dependent services may be postponed when required.
We aim for high-quality results and encourage customers to inspect the work before we leave.
Due to scheduling, we may not be able to return immediately for corrections.
Customers may raise issues while our team is on-site.
Concerns raised after departure will be reviewed and scheduled where reasonable.
8.1 Bond & Inspection Disclaimer (strengthened clause)
We are not responsible for failed bonds or property inspections, as inspection criteria vary between property managers and landlords and may include items outside the scope of our service or not communicated at the time of booking.
We are not liable for pre-existing damage, wear, or defects.
We are not responsible for damage to items that are brittle, aged, faulty, or improperly installed.
Accidental damage must be reported within 24 hours of service completion.
Hidden or Pre-Existing Damage (new clause)
Some issues may only become visible during cleaning, such as loose tiles, deteriorated grout, failed silicone, swollen timber, brittle fittings, peeling paint, cracked glass, or loose hardware.
We are not liable for damage that occurs due to pre-existing weakness, moisture exposure, improper installation, or age-related deterioration.
We accept no responsibility for damage to items already loose, fragile, unstable, or structurally compromised before cleaning.
Payment is required on the day of service unless prior arrangement is made.
Accepted payment methods: cash or bank transfer.
An invoice will be emailed upon completion.
Payments not received within 5 days may be sent to a third party for reminders or debt collection.
Accounts sent to debt collection incur 100% of collection fees plus a $150 admin fee.
Failure to pay may impact your credit file for 7 years.
Customers must disclose any known hazards before arrival.
We may refuse or discontinue work if conditions are unsafe or breach NZ Health & Safety regulations.
Pets must be secured during cleaning or treatments.
Exterior services are subject to weather conditions.
If work is postponed due to weather, we will reschedule at the earliest suitable time without penalty.
Photos used for marketing will not show personal items or identifying details.
Customers may opt out of marketing use by requesting this in writing.
Customer details are used only for booking, invoicing, and service follow-up.
We do not sell, trade, or share personal information except where required by law.
We are not responsible for delays or failure to complete work due to events outside our control, including:
Illness
Natural disasters
Extreme weather
Vehicle breakdowns
Government restrictions
We will make reasonable efforts to notify customers and reschedule affected work as soon as possible.
